The following warranty policy applies to all in-store and online purchases made through Classic Army USA. Please note: Due to various customs brokerage fees and taxes that are beyond our control, warranties are not available on any products purchased, sold, distributed or transported outside of the United States.
As a company ClassicArmyUSA.com knows how frustrating it can be when you run into some issues with a product that you have just received. It is our goal to make sure that we take care of any issues as promptly and efficiently as possible. In order to do that we will need some help from you, our valued customer. You may also contact our Customer Service Department during our regular business hours (9:00am - 5:00 pm PST, Monday - Friday) to help troubleshoot your issues. Please have as much information possible for the Customer Service Rep to help expedite your call. Many cases are easily resolved over the phone with basic troubleshooting assistance by our staff. If the issue(s) cannot be resolved over the phone and the product needs to be returned for warranty service, a Customer Service Rep can assist
you by initiating the warranty over the phone or you can complete and submit an RMA Request by email to: firstname.lastname@example.org.
Warranty claims must be submitted within our warranty period*.Please DO NOT send any returns back without prior authorization from the RMA Department and the proper documentation. All warranty claims "must" be returned through our RMA process. The process, rules and exclusions will be listed below.
* Warranty period will begin from the date products are received.
(Any problems resulting from failure will be covered under our warranty policy.)
All merchandise purchased from Classic Army USA which will be covered under the ClassicArmyUSA.com warranty policy for 45 days. If the manufacturer has a warranty that
extends past 45 days we urge you to initiate a claim with the manufacturer in order to expedite your RMA processing. If needed, Classic Army USA can assist you
with initiating a claim with the manufacturer.
At our discretion, ClassicArmyUSA.com reserves the right to determine which cases are fit to be authorized for warranty processing. The warranty is put in place
to cover manufacturer "defects", not user error.
Please do your best to provide as much information as possible when initiating your warranty claim. We are happy to help our customers with a product
failure. However, if false information is used to obtain RMA authorization, then your case will be denied upon inspection once the product is received.
More information may be found in our warranty exclusions section below.
All serviceable item(s) will be serviced under our warranty policy. Classic Army USA retains the right to service said item(s) with functionally equivalent,
reconditioned/refurbished or new products, accessories and parts. Please keep in mind that a majority of the products we sell are serviceable. For example,
all Airsoft guns returned for RMA service do receive a full inspection of external and internal parts similar to our upgrade/repair service. Upgraded parts
may be purchased and installed during the RMA process given the labor has already been covered by our warranty policy.
In the rare case that an item is determined to be un-serviceable, Classic Army USA reserves the sole right to replace the item with a brand new replacement. If a
replacement item(s) is not available a store credit will be offered.
Classic Army USA will cover the return shipping to the customer on any merchandise that has been serviced or replaced under the warranty policy. However, shipping
cost for a warranty item from the customer/user to ClassicArmyUSA.com is not covered. All cost with regard to packaging and actual shipping
cost is the responsibility of the customer.
Use of improper sub standard BBs
It is very important to use the proper BBs in your airsoft guns. Substandard BBs will cause premature failure of an airsoft gun and its
internals. BBs should always be purchased from an airsoft only hobby shop. In general, BBs purchased from large department stores, super stores, or any
sporting goods stores are considered substandard. Stay away from these mainstream retailers as they do not possess the knowledge and experience to
recommend and supply reliable BBs for your airsoft gun.
DO NOT USE .12g BBS!!!
The use of 0.12 gram BBs will Damage your Airsoft Gun and Void your Warranty.
Substandard BBs can be visually inspected by observing the molding or casting seams; often times you will see the shape of the BBs are not round but oval
in shape. These imperfections will cause BB jams which will eventually result in a failure. The use of improper and/or substandard BBs will void not only
our warranty policy, but any manufacturer warranty as well.
Product failures that result in the improper use, abuse, or neglect on the users/customers part will void the warranty on a product. Damages as a result of
improper storage, product being dropped from any distance, improper use, exposure to liquids, and exposure to extreme weather conditions are considered
improper use and will void any and all warranty(s) by Classic Army USA and the product manufacturers. The use of high voltage batteries (greater then 9.6 volts)
will result complications to your warranty*.
* Warranty claims as a result to use of high voltage batteries will be handled on a case by case basis.
Product failures as a result of any attempted alteration to the airsoft gun will not be covered under the Classic Army USA warranty policy.
Upgrades and modifications, either internal or external resulting in a failure will not be covered. Attempts to remove the blaze orange tip as required by
law will void any and all warranties offered by Classic Army USA and its manufacturers. ClassicArmyUSA.com will "only' warranty products and services performed by
Classic Army USA or the manufacturer / distributor of said merchandise. If a warranty product has been disassembled by anyone other then an authorized Classic Army USA
employee or Manufacturer; said product will not be covered.
Spring Guns and Snipers:
Any spring gun whether it be a pistol, shotgun or sniper rifle will be covered under a 45 day warranty policy. If you experience a failure that was not
caused by improper use or neglect Classic Army USA will cover the airsoft gun under our warranty policy.
Classic Army USA works closely with our distributors for tactical gear. If a failure or defect in quality or workmanship occurs within our 45 day return policy,
the item will be replaced. Failures as a result of wear and tear will not be covered.
External and internal upgrade parts:
Due to the nature of said parts we can only offer a warranty on items with obvious signs of defect. Warranty for said parts cannot show any signs that they
have been installed or used in any way. These parts must be defective out of the package. Improper use or installation of external and internal upgrade
parts are 99% of the time the cause of failures of these items. Therefore warranty for external and internal upgrade parts will be contingent upon final
inspection and confirmation of the parts once they are received.
Battery and chargers:
All damaged or failed Ni-Cd, Ni-Mh batteries are covered for 45 days to be free of defect.
Failures to Li-po or any lithium batteries will be handled on a case by case basis. Common failures to these types of batteries are due to improper use or
charging. All chargers will be covered under a 45 day warranty to be free of defect. If it does not charge we will replace it.
Any products purchased from our bone yard section are as is with no warranty expressed or implied. Shipping damage, displays, prototypes, un-repairable,
un-stock able, QC failed, factory defects, and otherwise un-sellable products will contribute to the bone yard. For these reason Classic Army USA will not be able
to take a return or warranty for said product. All bone yard items are considered broken and do not work.
In general Classic Army USA will be able to handle most warranty claims in house. However, due to our distribution agreements we must let them handle their
warranty claims. You will be notified at the time of RMA processing if your particular product will fall under this case. As a company we will be able to
assist you in any ways we can on your warranty claim.
Warranty Limitations and Terms:
Warranties offered by ClassicArmyUSA.com and its Manufacturers/Distributors whether expressed or implied are stated above in the warranty policy. Any additional
warranty or service agreements will need to be noted on the customer order comments.