General AEG Troubleshooting Guide

This troubleshooting guide addresses common issues associated with the operation of electric airsoft guns.  Consult with an authorized airsoft gunsmith for diagnosis and repair of issues not found on this list.  Classic Army USA assumes no responsibility for damage resulting from the use of this guide.

 PROBLEM SOLUTION
Gun does not fire.
  • Check to see if the selector lever is in the correct position.
  • Check to make sure the battery is plugged in securely.
  • Check to make sure the battery is charged, or try another battery that is fully charged. Check to make sure battery is the recommended voltage as specified in the product manual.
Gun fires but no BBs come out.
  • Check to see if the magazine is fully loaded.
  • Check to see if the magazine is fully wound.
  • Check to see if the magazine is fully seated into the receiver.  It should click when fully seated.
  • Remove the magazine and check if the gun is jammed.
BB jam in barrel.
  • Remove the magazine, use the beveled end of the cleaning rod to push the jammed BB back of the BB loading nozzle.
  • Dry fire with no BBs to make sure gun is firing properly.  Reinsert loaded magazine and test fire.
  • Use only new, high quality BBs of 0.20g weight or heavier.  Do not use 0.12g BBs.
Motor is heard whining, but gun does not fire.
  • Adjust the motor height by using an appropriate wrench on the screw on the bottom of the pistol grip.  Tighten screw until the gun fires smoothly.
Motor is heard grinding and the gun fires slowly.
  • Adjust the motor height by backing out the grip screw until the gun fires smoothly.
Gun clicks when the trigger is pulled.
  • Charge your battery and try again.
  • Try another fully charged battery.
  • Check to see if your motor grip screw is too far in.
BBs do not fly straight.
  • Adjust hop-up as detailed in the product manual.
BBs do not fly very far.
  • Add silicone lubricant into the BB loading nozzle.
Motor grip is getting hot.
  • Disconnect the battery and set the gun down for 10-15 minutes.
Battery is smoking.
  • Immediately stop shooting.
  • Disconnect the battery and set it in a non-flammable area if possible.
  • Consult with your battery instructions or an authorized airsoft gunsmith.